![]() ![]() But there is still the dreaded “Prefix Mark” that may still be in your routes. All this went away in 1995 when the North America Numbering Plan was implemented. Unfortunately, if you dialed 1+10 digits, it would be charged as a long distance call. Then when the area code 415 was split in to 415/510, we could dial 10 digits between them. I remember living in a small town in the California Bay Area, and to dial Concord (over the hill), I had to dial 1+seven digits. Prior to 1995, there were many, many dialing rules associated with seven digit dialing, one plus seven digits, ten digits, etc. But if things get strange, you can see how the CM associates a station to a location on page 3.Īnd lastly, there is one major headache associated with the “Prefix Mark” in a route pattern. It may be obvious to you how the CM know’s the station’s location. However, many decisions are based upon the calling party’s location. Those two pages compose the primary routing logic that you will use in your typical troubleshooting. Look Ahead Routing may pull the call back and try again. Once a trunk is selected and the call delivered, this may not be the end of it. And there is even more digit translation that can take place during this process. There are many location and facilities restriction level checks here. is the process of using the final dialed digits (and station’s location) to select a route and a trunk group. Once this process is complete, the logic continues to page 2. Digits can be translated many times and re-pointed to different networks. This is what the CM does to collect the dialed digits, translate them as necessary, and select a network (AAR vs. So here are four pages of flowcharts that, based on my experience, are the most common configuration issues you’ll see when managing your telephone system. And if you’re new to Avaya, it might seem overwhelming to troubleshoot routing issues. But there are a whole lot of decisions that are made when routing outbound calls. ![]() And you hopefully have a fair grasp of how it all fits together. If you’ve been working with Avaya Communication Manager for a while, you have been exposed to AAR and ARS routing. But the only point is to route voices from point A to point B. In the process they turn lamps on and off, and they make telephones buzz and beep. One might argue that telephone systems do only one thing. ![]()
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